Information we collect
Depending on how you use the site, we may collect information you provide directly, such as your name, email address, shipping and billing details, order information, account information, messages to customer support, and marketing preferences. We may also receive technical and usage information such as device, browser, IP address, pages viewed, and interactions with the site.
How we use information
We use personal information to operate the store, process and fulfill orders, provide customer service, maintain accounts, communicate about purchases, improve the website, prevent fraud and abuse, comply with legal obligations, and send marketing communications where permitted.
Shopify and service providers
Our ecommerce functionality is powered in part by Shopify and other service providers that help us operate the website, process payments, fulfill transactions, communicate with customers, analyze performance, and protect the store. These providers may process information on our behalf or under their own applicable terms and privacy practices.
Payments
Payment information is processed through our payment providers. Loren Vell does not need to receive or store your full payment-card number in order to operate this website.
Cookies and similar technologies
We and our service providers may use cookies and similar technologies for essential site functions, preferences, security, analytics, and—where used—marketing. See our Cookie Policy for more information.
Sharing of information
We may share information with vendors and service providers when reasonably necessary to operate the store, complete transactions, deliver orders, provide support, protect our rights and users, or comply with law. We do not describe customer information as being available for unrestricted sale to third parties.
Retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, including transaction records and legal or operational requirements. We use reasonable safeguards, but no method of transmission or storage can be guaranteed to be completely secure.
Your choices and rights
You may unsubscribe from marketing emails using the unsubscribe option provided in those messages. Depending on where you live, applicable law may provide additional rights concerning your personal information. To submit a privacy request, contact support@lorenvell.com. We may need to verify your request before acting on it.
Changes to this policy
We may update this Privacy Policy as our services or legal obligations change. The current version will be posted on this page with its updated date.
Contact
Privacy questions may be sent to contact@lorenvell.com.